Frequently Asked Questions

Frequently Asked Questions
  1. What is home care?
  2. Why choose In-Home Care instead of other senior facilities?
  3. Who should consider home care services?
  4. What makes Primus Home Care different from other agencies?
  5. Why should I use Primus Home Care rather than an individual with an ad in the newspaper?
  6. How are In-Home Caregivers selected?
  7. What is Legacy of Excellence of Primus?
  8. Do you provide senior services to those in nursing homes or assisted living facilities?
  9. What areas does Primus Home Care provide services?
  10. How flexible is Primus Home Care with individual home care needs?
  11. Will my family member always receive care from the same caregiver?
  12. Do I need a physician's authorization or any other approval for your services?
What is home care?
Home Care is an option for senior care that enables aging at your own home. In-Home Care services are an alternate and preferred choice over an assisted living or nursing home. Please click here for further information.
 
Why choose In-Home Care instead of other senior facilities?
Moving away from your home is such a dramatic change that can be an emotional strain on the entire family. Receiving the care you deserve in the comfort of your own home is truly the best care. The realities of taking care of a family member can, particularly over time, become stressful and unhealthy. We take care of the day-to-day challenges so that the time the family spends together can be quality and meaningful time. We will make it happen because the only schedule that matters is yours.
 
Who should consider home care services?
Whether you need just a few hours a week or 24×7 live-in care, home care services enables individual live independently and safely in comfort of his/her home. Home care services are not just limited to seniors and the elderly. Anyone who needs assistance with activities of daily living can realize the value of in home care on both physical and emotional health. Please click here for further information.
 
What makes Primus Home Care different from other agencies?
  • Primus is one of the rare home care agencies that specialize in live-in home care. Our professionals are specially trained to offer high quality live-in care. (Hourly services can be arranged upon request).
  • Our caregivers undergo exceptionally rigorous screening processes and trainings to ensure your utmost comforts as well as safety and privacy.
  • Legacy of Excellence by Primus is a training program as well as a code of conduct, carefully designed to exceed all aspects of your expectations in home care and companionship.
Why should I use Primus Home Care rather than an individual with an ad in the newspaper?
There are many reasons why Primus Home Care should be your choice for senior companionship and home care.
  • Our In-Home Caregivers are screened and insured for your safety.
  • Our In-Home Caregivers are trained specifically in elder care and have demonstrated a sincere desire to work with seniors.
  • If you hire an individual, you’ll have to find someone new when he or she become ill or move away.  With Primus, You do not have to worry. We will find a reliable and compassionate In-Home Caregiver for you or your family member in timely manner, so your much needed In-Home Care does not get interrupted.
How are In-Home Caregivers selected?
First, Primus Home Care interviews candidates who have a passion for working with seniors or people with disabilities to help them live independently. Then, each prospective In-Home Caregivers must undergo rigorous screening process such as Criminal Background check as well as personal/professional reference check.
 
What is Legacy of Excellence of Primus?
Legacy of Excellence by Primus is a self-regulating standard to exceed your expectations by optimizing caregiver screening and selection, expert training, and supervisor support. Please click here for further information.
 
Do you provide senior services to those in nursing homes or assisted living facilities?
Yes, Primus In-Home Caregivers provide personal care and companionship to seniors who may require additional attention and/or personalized long term care and reside in assisted living facilities and nursing homes.
 
What areas does Primus Home Care provide services?
Currently Primus provides services in Cook, DuPage, and Lake Counties of Illinois. You may also view the county map for reference.
 
How flexible is Primus Home Care with individual home care needs?
Flexibility is another huge benefit of working with Primus Home Care. We know that a client’s needs change frequently. Our personalized and adaptive services will accommodate your changing needs. When your needs change, so do our services
 
Will my family member always receive care from the same caregiver?
Our goal is to establish a long-term caregiving relationship with your loved one. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.  If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. Primary In-Home Care giver will be assigned, and secondary In-Home Caregiver will be added to the team in some cases. We will try our best to accommodate you preferences.
 
Do I need a physician's authorization or any other approval for your services?
No. It is absolutely your choice. You do not need any certification or pre-authorization for our services. You choose the services you want, when to start those services and how often those services are used. If you request assistance with billing long-term care insurance, we’ll be more than happy to file the claim on your behalf.  

CONTACT US

Selecting a right homecare provider is a difficult choice.

For more information about how Primus can be of service to you, please contact us. You are always welcome at Primus.

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